Duty Officer

Location: YMCA Wimbledon
Hours of Work: 22 hours per week, based on shift pattern covering 5.00pm – 9.00pm Monday to Friday 8.30am to 8.30 pm Saturday to Sunday
Hourly Salary: £9.22 per hour
Closing date: Until Vacancy is Filled  

We are seeking a Duty Officer to act as the Manager on site, with operational responsibility for the smooth running of the Centre whilst on duty, dealing with any issues, problems, incidents and complaints as they occur at YMCA Wimbledon. You will be responsible for the wellbeing of residents, staff, members and other users on a daily basis, and the safety and security of the premises whilst on shift. You will also provide leadership to the Centre in the absence of Departmental managers; take a day to day role in the management of residents, ensuring consistency of approach with the Housing and Support Team; provide high quality customer service to members of the public, residents, and other Centre users, as well as members of the public making enquiries; make routine checks of the main public areas ensuring they are clean, tidy and risk free, and ensure that Health and Safety standards are maintained.

The ideal candidate will have an understanding of housing support services; experience of dealing with emergencies, challenging situations and people; the ability to form non-judgemental and constructive relationships, whilst holding clear boundaries; and the ability to write reports, especially Incident and Accident Reports. It is essential for candidates to have experience of working in an environment providing a service to the public and customer care experience.

This role is subject to safeguarding checks including a DBS check in line with YMCA LSW procedures. YMCA London South West is a Christian organisation, and as an employee, you will be required to respect its ethos and uphold its values.

Please read the Guidance Notes before completing your application as they contain important information that will help you.

Please submit your completed application form no later than the deadline provided to the following email address recruitment@ymcalsw.org

Job Description
Guidance Notes
Application Form
Equal Opportunities Monitoring Form

Further details about the organisation and our activities visit www.ymcalsw.org.

YMCA London South West is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities.  As a responsible employer, we follow safer recruitment guidelines and will not accept a CV in lieu of a completed application form. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA London South West is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.