Job Title: Duty Officer 

Location: YMCA Wimbledon 

Contract: Permanent 

Hours of Work: 22 hours per week on average based on shift pattern 

Shift Pattern: 17:00hrs – 21:00hrs (Mon –Fri)

                       08:30hrs – 20:30 hrs (Sat and Sun)                      

Salary: £9.38 per hour 

Closing Date: 27 March 2018


Organisation Context


It is an exciting time to join YMCA St Paul’s group. The YMCA London South West, East London and Slough have recently merged their businesses and a further merger with West London YMCA is planned to complete in April 2018. This new organisation will have a growing presence across London and Slough.


We support vulnerable and homeless young people by providing hostel accommodation, pastoral care and community activities, as well as supported living and affordable move-on housing. We have recently been in the news after the successful innovative development of the Y Cube, a low cost modular home solution. We aim to provide a safe and secure environment where people are respected, heard and valued.

But that’s not all we do. We support children, providing daily activities such as soft play, breakfast clubs, afterschool clubs and holiday play schemes. Our health and wellbeing centres offer people the opportunity to nurture their mind, body and spirit with gyms, group fitness classes and counselling, and we train local volunteers to work with our dedicated staff, as we fully believe in the positive benefits of community participation.

We’re affiliated to YMCA England, our national body, and share its passion to stand up for young people, to speak out on national issues that affect their lives and help them to find confidence in their own voice.


During these exciting times we are looking for a Duty Officer to act as the Manager on site, with operational responsibility for the smooth running of the Centre whilst on duty, dealing with any issues, problems, incidents and complaints as they occur at YMCA Wimbledon. You will be responsible for the wellbeing of residents, staff, members and other users on a daily basis, and the safety and security of the premises whilst on shift. You will also provide leadership to the Centre in the absence of Departmental managers; take a day to day role in the management of residents, ensuring consistency of approach with the Housing and Support Team; provide high quality customer service to members of the public, residents, and other Centre users, as well as members of the public making enquiries; make routine checks of the main public areas ensuring they are clean, tidy and risk free, and ensure that Health and Safety standards are maintained.


The ideal candidate will have an understanding of housing support services; experience of dealing with emergencies, challenging situations and people; the ability to form non-judgemental and constructive relationships, whilst holding clear boundaries; and the ability to write reports, especially Incident and Accident Reports. It is essential for candidates to have experience of working in an environment providing a service to the public and customer care experience.


YMCA St Paul’s group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities.  As a responsible employer, we follow safer recruitment guidelines and will not accept just a CV in lieu of a completed application form and if selected for interview you will be required to complete an application form. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.


YMCA London South West is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.


For a full job description and an application pack, please visit our website at:

Job Description
Guidance Notes
Application Form
Equal Opportunities Monitoring Form


The closing date for completed applications is 27 March 2018

Charity No: 1041923