Job Title: Support Broker   

Location: YMCA Surbiton 

Contract: Permanent:  Full Time 

Hours of Work: 40 Hours Per week, with some weekends and Evenings 

Salary: £23,296 Per annum 

Closing Date: 2 February 2018


YMCA London South West and YMCA East London have merged. This new organisation which is called YMCA London South West has resulted in a growing presence across South, South West and East London.  The Association is part of the affiliated YMCA Christian Movement, offering opportunities to young people and their communities to develop in mind, body and spirit in order to fulfil their potential.


During these exciting times for the association, we are seeking a Support Worker at YMCA Surbiton. You will work with residents with a variety of support needs, sign-posting them to agencies and supporting and encouraging them to acquire the skills to move into more independent living. You will be responsible for ensuring supported residents receive an exceptionally good customer service experience from start to end of the “Resident Pathway” framework; be responsible for new referrals, move-ins and inductions; provide support and opportunities to develop residents’ confidence and independent living skills to help improve their future lives; use monitoring systems to review residents’ progress.


The ideal candidate will have an understanding of problems facing homeless people and homelessness issues; an understanding of confidentiality in a support setting; experience of working face to face with homeless people; and experience of recording, monitoring and report writing. It is essential for candidates to be able to identify and signpost residents to services which will address their needs, and to have the ability to work in a team, effectively supporting and understanding each other’s roles. Experience of providing support to people with a variety of needs, and the ability to speak a second language would be beneficial for applicants.


YMCA London South West is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities.  As a responsible employer, we follow safer recruitment guidelines and will not accept a CV in lieu of a completed application form. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA London South West is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.

Job Description
Guidance Notes
Application Form
Equal Opportunities Monitoring Form


For a full job description and an application pack, please visit our website at:

The closing date to complete this application is 2 February, 2018.

Charity No: 1041923